Redesign usability testing
What we want to know?
- Is the user understanding the brand features?
- Can users complete a digital shopping?
- Are we going to get different solutions from users feedback?
Who we apply the test?
- 3 man and 3 women participants, cardholders.
- With knowledge of medium / high technology. Also, familiar with the app.
Hypotesis
– Users will know where they can spend their money
– Promo section will be an added and usefull value for users
– The users maybe can get stuck in the online shopping
– Users will be satisfied with “Report card” and “Turn off card” new functions.
Task for users
- Complete onboarding
- Add a pantry card
- Know balance pf cards
- Check last movements
- Report unknown spend
- Catch promos and interact with them
- Make a digital purchase
- Turn off (block) card
Positive findings
- Intuitive and easy interface
- Sending code by standard mail (everyone knew the process)
- Good dynamic in CVV management, is perceived as very safe
- The interaction in the Home is clear
- Border on the edges of other cards help to understand that there is more to navigate to the sides
- Well placed button, good contrast, clear text
- Good that it has the reporting option
- It seems useful and safe
- Very good dynamic CVV for security
Area for improvement
- The buttons are confusing. It’s not clear if they are inactive
- Lots of text on welcome screen
- Improve code validation (via whatsapp or SMS)
- Some accessibility issues in cases with small numbers
- Confusion as to why it changed color from white to orange
- In some devices the user have to scroll to see the main info
- Some users misinterprets navigation arrow
Thanks for watch!
