Hello, I'm
Strategy Product Design Leader
Product Designer with 13+ years of experience helping global users and companies in Fintech, Retail and Health turn complex challenges into scalable digital products.
Specialties
I use AI to enhance user-centered design processes, creating more relevant, scalable and efficient experiences.
End-to-end interface design — from wireframes to high-fidelity prototypes — balancing aesthetics with usability.
Native and cross-platform mobile experiences designed for real users — intuitive flows, accessible interactions.
Scalable component libraries and documentation that keep cross-functional teams aligned and moving fast.
Interviews, surveys and contextual analysis to uncover the real needs, motivations and mental models of your users.
Agile moderated sessions with real users to validate designs, identify friction points and iterate with confidence.
Infrastructure, workflows and governance that make design teams more efficient — less friction, faster delivery.
AI in the process
I treat AI as a multiplier — each tool applied intentionally at a specific phase to reduce friction and keep the focus where it matters: the user.
Discovery
I use AI to cluster qualitative interview data, extract patterns and generate initial insight themes — reducing synthesis time ~60%.
Strategy
I accelerate competitive analysis with AI to map positioning, identify UX patterns and detect gaps — significantly reducing analysis time.
Design
I use structured prompts to quickly generate layout variations and content alternatives in Figma, evaluating them against user needs.
Documentation
AI also helps me with structured handoff documentation and notes — keeping the team aligned without extra meetings.
About me
I'm a designer with 13 years helping users and companies turn complex challenges into scalable digital products.
Portfolio
Selected projects demonstrating the impact of user-centered design on real digital products.
Redesign of the UP Sí Vale app: from a basic balance-check app to a full marketplace with over 1M users impacted.
Creation of the unified design system for all Citibanamex digital platforms, based on Atomic Design with components, iconography and interaction guides.
Redesign of the Citibanamex help center: from a basic FAQ list to a support experience that reduced detractors and increased conversion by 25%.
Crypto wallet design focused on trust, security and accessibility for users with varying levels of crypto experience.
Design OPS implementation at Union Pacific Railroad: new work infrastructure, component library and collaborative methodologies that reduced handoff by 35%.
Evaluation of the UP Sí Vale redesign with real users: agile testing methodology that identified friction points and validated new features like digital purchase and card blocking.
Experience
Testimonials
Cinthia is a highly detail-oriented professional with extensive experience in fintech, banking and travel. I regularly consult her for her deep expertise in User Research, Usability Testing and Design OPS.
Working with Cinthia has been a truly positive experience. She brings great expertise to every project and approaches challenges with openness, curiosity and adaptability.
I had the opportunity to work with Cinthia at Citibanamex and she is undoubtedly one of the best professionals I have collaborated with. She combines creativity, strategic vision and attention to detail.
Contact
Looking for a driven designer? I specialize in turning complex challenges into scalable digital products.