Usability test - app redesign of Up Sí vale
Planing
Us, the UX team of Up Sí vale, needed to evaluated the new experience of the redesign we create.
Looking to find and document pain point and areas of growth and new opportunities.
Also we wanted to understand the behavior of the users with the new features and improvements we implement in the launch of the design in the app stores.
What we want to know?
- Is the user understanding the brand features?
- Can users complete a digital shopping?
- Are we going to get different solutions from users feedback?
Who we apply the test?
- 3 man and 3 women participants, cardholders.
- With knowledge of medium / high technology. Also, familiar with the app.
Hypotesis
– Users will know where they can spend their money
– Promo section will be an added and usefull value for users
– The users maybe can get stuck in the online shopping
– Users will be satisfied with “Report card” and “Turn off card” new functions.
Task for users
- Complete onboarding
- Add a pantry card
- Know balance pf cards
- Check last movements
- Report unknown spend
- Catch promos and interact with them
- Make a digital purchase
- Turn off (block) card
Positive findings
- Intuitive and easy interface
- Sending code by standard mail (everyone knew the process)
- Good dynamic in CVV management, is perceived as very safe
- The interaction in the Home is clear
- Border on the edges of other cards help to understand that there is more to navigate to the sides
- Well placed button, good contrast, clear text
- Good that it has the reporting option
- It seems useful and safe
- Very good dynamic CVV for security
Area for improvement
- The buttons are confusing. It’s not clear if they are inactive
- Lots of text on welcome screen
- Improve code validation (via whatsapp or SMS)
- Some accessibility issues in cases with small numbers
- Confusion as to why it changed color from white to orange
- In some devices the user have to scroll to see the main info
- Some users misinterprets navigation arrow
Thanks for watch!
